Nel Lane-Blake

About Nel

 I'm a dedicated and dynamic legal professional with a passion for providing top-notch service in the legal field. Currently, I serve as a Qualified Legal Assistant at Parachute Law Solicitors, where I've been making an impact since September 2021.

At Parachute Law, I wear many hats, serving as a client-facing liaison, adeptly handling phones and client queries with professionalism and efficiency. My responsibilities extend to onboarding new clients, ensuring compliance through KYC checks, and setting up crucial meetings to facilitate smooth communication and collaboration.

In addition to client management, I play a pivotal role in preparing and managing client files and documents, meticulously ensuring accuracy and adherence to legal standards. Whether it's drafting documents, conducting Land Registry searches, or assisting with litigation by onboarding new cases and preparing necessary paperwork, I approach each task with precision and dedication.

My commitment to excellence extends beyond day-to-day tasks. I take pride in contributing to the growth and success of Parachute Law by assisting with marketing materials and company graphics, as well as improving CRM systems and processes. From developing email and document templates to creating Standard Operating Procedures (SOPs), I'm constantly striving to enhance efficiency and streamline operations.

One aspect of my role that I particularly enjoy is training and mentoring new staff members, sharing my knowledge and expertise to ensure they're equipped to excel in their roles. Whether it's guiding them through our systems, processes, or services, I'm passionate about fostering a supportive and collaborative work environment.

Key Skills:

• Client Relationship Management: Proficient in handling client inquiries, onboarding new clients, and conducting KYC checks to ensure compliance.
• Document Preparation and Management: Skilled in preparing and managing client files and documents, including drafting legal documents and conducting Land Registry searches.
• Litigation Support: Experienced in assisting with litigation processes, including onboarding new cases, preparing documents, and facilitating file preparation for Land Tribunal.
• Marketing and Graphic Design: Proficient in assisting with marketing materials and company graphics to enhance brand visibility and communication.
• CRM Systems and Process Improvement: Capable of improving CRM systems and processes, including developing email and document templates, creating SOPs, and conducting slight coding in the backend.
• Training and Mentoring: Adept at training and mentoring new staff members, ensuring they are well-equipped with knowledge of systems, processes, and services.
• Administrative Support: Skilled in providing administrative support, including handling queries, training on processes, and drafting various deeds.
• Adaptability and Growth Mindset: Demonstrated ability to thrive in diverse environments, embrace challenges, and continually expand knowledge and skills.

Education:

• Diploma in Photography
• Qualified Legal Secretary

Interests:

• Document Drafting: I enjoy crafting precise legal documents, blending creativity with technicality.
• Customer Service/Satisfaction: I'm passionate about providing exceptional service and building positive relationships with clients and customers.
• Travelling: Exploring new places and cultures is a deep passion of mine, allowing me to gain new perspectives and create lasting memories.
• Family and Friends: I cherish time spent with loved ones, finding joy and support in the bonds we share.
• Music: Music is a constant source of inspiration and enjoyment in my life, offering solace and connection across genres and emotions.